![]() #Duo app for iphone codeThis usually involves scanning a QA code after using an alternative recovery method like phone call or SMS. You'll need to visit each third-party site and follow their specific instructions for reactivating 2FA. After authenticating, your new iOS device should be connected to the Duo service.įrequently Asked Questions How does the Duo Mobile restore process affect third-party accounts in my Duo Mobile app?.If SMS or hardware token passcode and phone calls are not allowed, you will either need to use a different Duo Push-capable 2FA device, use the Duo Self Service Portal (if available), or contact your IT administrator to restore your account on your new device. Authenticate using Duo via a method allowed for this application by your IT administrator.Log in to the Duo-protected application selected by your IT administrator.Tap Reconnect next to your Duo account in the main accounts list.See third-party account recovery on iOS in action. You'll still need to perform the Duo-protected account recovery steps before you can use those accounts to log in to Duo-protected services with Duo Push or Duo Mobile passcodes. Note that this doesn't reconnect your Duo-protected accounts. When you return to the accounts list after a successful third-party accounts restore, you'll be able to tap your third-party accounts to generate passcodes for logging into those services. Duo Mobile restores your third-party accounts. #Duo app for iphone passwordEnter your recovery password and then tap Reconnect.Tap Automatically reconnect to begin the recovery process. If you previously created a third-party account backup, Duo Mobile notifies you that it found accounts to recover.Open the Duo Mobile app on your new device.Restore your new or reset iOS device from your iCloud backup.If you lose this password you'll need to manually reconnect your third-party accounts by visiting each of those services individually and following their 2FA setup process. Duo cannot recover this password for you. Do not lose this password! You'll need to provide it again to recover these accounts. Tap Enable Now to set one.Įnter a recovery password that has 10-128 characters. When Duo Mobile 3.28 or later detects you have a third-party account, you'll be prompted to create a recovery password. Enable Duo Restore for Third-Party Accounts However, whether an account can be restored depends upon Duo Restore being enabled by the administrator in the Duo Admin Panel or whether you've set a recovery password for reconnecting third-party accounts. Encrypted iTunes backups will also work.ĭue to how apps are automatically backed up in iOS, the backup functionality of Duo Restore is always on for iOS users who have iCloud enabled and they will not see a notification indicating their information is being backed up. Nightly iCloud backups will include Duo Restore information. Make sure you are running the latest version of the Duo Mobile App on your current iOS device.If you are a Duo Mobile end-user (not an administrator) and are looking for help configuring Duo Restore beyond the instructions here, or if you are not sure if your organization permits use of Duo Restore, please contact your organization's IT help desk for assistance. Duo mobile versions 3.17 to 3.27 permit restore of Duo-protected accounts only. Duo Mobile's restore functionality lets you back up Duo-protected accounts and third-party OTP accounts (such as Google or Facebook) for recovery to the same device or to a new device.īackup and restore of third-party accounts requires Duo Mobile version 3.28 or newer. ![]()
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